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If you have a bad experience with a realtor, Zillow aggressively censors and prevents your review from showing up on their site. They do this in an effort to lure realtors to join their "premier agent" program.

Simply a negative review that follows their guidelines and is on topic with no cursing or attacks in it will be withdrawn. They will email you from a no-reply address, go figure, saying that the review doesn't meet the guidelines then "explain" how it doesn't "follow the rules" with an irrelevant reason that does not apply to what you have written. They will do this over and over after you change your review as a way to claim you can actually post reviews but deter you from doing so and ultimately stop anything negative from being said about their potential customers for the premier agent referral list. This is the same thing as what Avvo does.

If they fight off negative reviews, then realtors, especially the really *** ones, will be more willing to pay them for membership.

What Zillow does is deceptive and a scheme. They are based in Seattle so file a complaint with the Washington State Attorney General's Office at https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx and the FTC at https://www.consumer.ftc.gov/media/video-0054-how-file-complaint.

Product or Service Mentioned: Zillow Real Estate Review Listing.

Reason of review: Not as described/ advertised.

Zillow Cons: Cant post negative reviews of realtors, Protects realtors, Censors all negative reviews.

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Anonymous
#1567447

My experience has been quite the opposite. I pay Zillow $180,000/year for advertising (for real...

not making that up). A past client - who got awesome service - somehow decided 9 months after closing that he had wanted to make a different offer from the contract he signed and the closing that had long ago occurred at the exact contract terms he had agreed upon. So he gave me a 1 star review. His review was inaccurate, libelous, and ridiculous.

Zillow posted the review without even bothering to contact me when it would have been very simple for me to show how the review was totally inaccurate. I have spent the last several days demanding that Zillow remove the review - all to no avail. It is absurd that Zillow would publish libelous drivel without making any effort at verifying the authenticity of a seriously disparaging comment/rating. My next step will be legal action against Zillow.

It's even more absurd that Zillow would do this to someone who is paying them sooooo much money for advertising. Bill Lambert Lambert & Associates Charlotte NC

Anonymous
#1735758
@PissedConsumer1567447

Actually they do censor reviews. Sorry if a negative review hurts your feelings, Bill, but being a negative review does not mean it is false. You admitted to the scheme of how they operate, pay zillow lots of money and "allow" customers to post reviews which will only be posted if positive.

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