Zillow
Zillow Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has 1.6 star rating based on 474 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Zillow to a friend or colleague.
- Rating Distribution
Pros: Makes information on properties available nationally, Never had problems until now, Popular.
Cons: Customer service, Customer service claims that nothing can be done, Misleading information.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has 1.6 star rating based on 474 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Zillow to a friend or colleague.
- Rating Distribution
Pros: Makes information on properties available nationally, Never had problems until now, Popular.
Cons: Customer service, Customer service claims that nothing can be done, Misleading information.36% of users think that Zillow should improve its Customer Service.
36% of users say that they won't use Zillow in the future for similar services or products.Recent recommendations regarding this business are as follows: "Do NOT give them more money", "Don’t give them more money", "Telephone number to contact customer service representative would help a lot", "DONT SEND MONEY TIL YOU MET THEM FACE TO FACE", "Don’t list any "Sale by Owner" without verifying".
Most users ask Zillow for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZillow support is horrible . And the realtors in Cleveland Ohio need to be fired !!
Realtors in Cleveland, Ohio, need to be fired. They told me to text them the houses I wanted to buy.
Two different agents gave me this instruction. So, I did, and now I am blocked from calling Zillow agents. If they are so lazy that they can't do their job, fire them!
If you don't want to sell me 10 to 20 houses at once, get a new job! I have already filed two complaints about the agents and left reviews.
- Cleveland ohio agents are lazy
Preferred solution: I want to be paid for my 100k commission i would of got for buying the houses
User's recommendation: Shop on Facebook or Craigslist.. Zillow realtors are 100% lazy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lenoir, North CarolinaCan’t hook up to my application
I didnt get helped at all. I didnt have the right they need to get a new message.
That way people that rent have a option so that they can talk to someone it cut off after the first it asked those people that were part of the realty company to hit one and then after that, it blacked out and didnt say anything, and then it came back on and said you dont have the right code so that was all and I really need to rent an apartment I have a felony and if theyll overlook that that would be great I pay my rent on time. I get paid once a month. I would really like for them to call me or text or email me please let them know. Thank you.
Other than that I dont have anything. Ive never been evicted, but I do need to move out by December as fast as I can I live in Lenoir and thats where Id like to live.
Theres Hudson has a nice apartment and theres some other ones around surrounding areas. If you would please give me a call at 828260-**** and my email is CAROLYNTIERNEY 100@***.com.
User's recommendation: They need to fix phone message so I need to fill out applications. I suppose I really don’t know maybe not. Maybe they they don’t take applications for the apartments that I’ve been looking at, but there’s many apartments and there’s different realities and some of them use the same one so I’m kind of confused. I can’t wait to talk to someone tomorrow. I hope I get to you. I’ve emailed somebody but they didn’t get back to me. I don’t know how to fill out an application with a PDF if anybody can help me, please let me know the people that like me that are renters wanting to rent an apartment or home or house can have a number to hit it kept blacking out and didn’t say anything so I was lost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible would never use you under these terms. How about a phone call!
You have an outdated photo and estimate on my house take it down! SSSSS.
This is the most frustrating invase company.
Do it right or dont do it at all.
The photo does not do my house justice and no way to change it I would appreciate you either take it down or call me and use a current photo. You have no idea whats been done in my house and it is harmful to my chance of selling.
Preferred solution: A call
User's recommendation: Don’t
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud/ scam
I was going to rent a property from your listing and the agent who helped me is Donald Brian Rentals. He said he works for Zillow.
He said I had to pay $50 for the application, so I sent it to him on CashApp. $BDearmtohna Damon Thompson. I asked him before he proceeded with all this if I could see the property, and he said that I first had to pay the $200 deposit if I wanted to see the house.
I didn't send the $200, and now I'm asking for my refundable money and he doesn't answer me. I spoke to him via messenger.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScammer
I found a home to move into but once I paid the owner $1000 and arranged to meet him at the house, he never showed up and he never answered his phone again. I have texted him several times, made calls, and sent a money refund request, but he still has not responded.
I am a mother of three young children; I don't have money to just give away. How can I get my money back?
- Will let ppl take your money
Preferred solution: Full refund
User's recommendation: DONT SEND MONEY TIL YOU MET THEM FACE TO FACE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Honolulu, HawaiiLooks like they don’t care the concerns that we have.
I need some assistant because I have a property for rent with Zillow but there is no one to help you with the process.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong listing
Hello. I am the owner of 1747 Pheasant Dr, Hercules, CA 94547.
I saw my house listed as sale by owner on Zillow. I have no idea how that happened. It is not for sale. I haven't listed it.
The address and the pictures are of my property but other information is not matching. The owner contact number is not mine. When I tried to call that number, it was never answered. When I texted the number and explained what happened, someone said it was a wrong number.
Many people are calling me regarding this listing. Many people are knocking on the doors even before 9:00 am. It is so frustrating. I called Zillow customer service many times but was not able to reach any representatives.
I left voicemails, texted them, and emailed them, but the problem has not been resolved.
Could you please kindly remove this listing? With regards.
Preferred solution: Remove the listing as “Sale by Owner” for 1747 Pheasant Dr, Hercules, CA 94547. I didn’t list this. It’s a fraud
User's recommendation: Don’t list any “Sale by Owner” without verifying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to reach Elizabeth R, rental manager, it's urgent. This is Carla Daniel
She missed our tour meeting yesterday and I haven't heard anything from her! Please help!!! To find her
Preferred solution: In touch with property manager, Elizabeth R.
Nobody returned my message
I am having an issue with my listing, so I reached out to Zillow and had to leave a detailed message. Nobody returned my call to help me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate my claim home
I bought 279 Churchill Dr., Egg Harbor Township, NJ 08234. I would like to know why Zillow doesn't allow me to update some pictures of the property.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Company Policies
Zillow lacks reputable customer service, disregards complaints, employs rigid policies that prevent flexibility in addressing issues, and displays a general attitude of disinterest in customer concerns. Their 'Zestimates' are often not even in the ballpark.
Privacy is blatantly disregarded when details of your home and Zillow's perceived value of your home are made public, especially when it's not even on the market. Their excuse that it is public information is lame. Tax records are often incorrect, especially when frozen for years due to age eligibility.
Their CS rep, Emma's form letter response that I should personally update my records (implied for Zillow's convenience) is absurd. This company and all their affiliates should be banned from the internet for fraudulent practices.
Preferred solution: Removal of the incorrect "Zestimate" of my home value
User's recommendation: Beware of inaccurate estimates by Zillow and their affiliates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasFsbo draft
Could not post Draft for sale by owner... but i did make contact via email. Mary was fantastic in directing me to through the problem
Disappointed
No one answered the chat call, I am
Dissatisfied that you have this service that should be more user friendly and reduce time but yet still my issue was not addressed
Real Estate Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Duncanville, TexasMy account manager failed to reply to my message regarding a payment plan for the amount I owed my Premier Agent account on a Friday. This was last Friday and today is Monday. I no longer have an acco
I don't know what to do in order to pay Zillow the thousands of dollars that I owe them as my account manager failed to reach out to me last Friday when I attempted to get a hold of him in order to construct a payment plan to Zillow premiere and my Zillow Premiere account. He reached out to me on Friday I reached back and he failed to reach back to me.
Today is Monday and I was only contacted by my account manager in order to be told that I am now no longer a member of Zillow Premier agent and all my money that I owe you guys is in a collections account. This is all due to the failure of zillow's employee to do his thorough due process and job of managing my account in due time. I have reached out many times today to no avail. My fundamental rights as an American citizen are being violated as I am unable to work and I am unable to pursue life liberty or happiness because I cannot do my job because I cannot pay yet I cannot pay unless I can do my job.
I would understand if I had not reached back out on Friday to my account manager and it was not in writing that I did however it is all in writing and I did reach out to my account manager same day about a payment plan in writing. Kyle my account manager whose number is (720) 550-**** and also shows up on been verified as Todd Zillow account or Kyle Zillow account or Trulia has been not helpful and actually completely obstructive of my entire career. I work in the most Cutthroat Metroplex for real estate in the entire country of America right now brokers requires me to have this account. Because of your employee failing to do his job thoroughly and because of his inability or lack thereof of care in order to do his job thoroughly as manager of a premier agent account I am now without a job and unable to work in order to make any money.
I will not only lose my license or my brokerage and my position as Realtor in Dallas Fort Worth I will also lose my home lose my children and I've lost my job. Because of your employee I may have to file bankruptcy and this is because of his negligence and absolute outright inability or refusal actually to do his job at Zillow Premiere agent. In writing I have proof countless times of attempting to talk to this manager in order to make a payment plan however he failed and because he failed at his job I have lost mine by default.
This is clearly totally in complete opposition of my fundamental right as an American to the pursuit of life as I cannot have one if I cannot work I have no pursuit of Health and I have no Pursuit of due process without finding out how much I can even pay you guys. This is a huge problem and all I want to do is make a payment plan and I do not see a way out of this without suing I do not want to do this and I just want to pay you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverside, CaliforniaI was approached by a scammer representing that they were a Zillow employee.
They managed to get a small amount of cash from me and was trying very hard to get a substantial sum. Ay that point I sort of realized something wasn't right and desperately tried to reach anyone that actually worked at Zillow to tell them the set up and ask if that was normal operatng procedures.
I tried all the corporate numbers I could find along with any other numbers listed anywhere on the internet that had a Zillow heading. Absolutely no one anywhere answered any call I made. I left e-mails, messages , anything I could think of trying to illicit a response and got nothing. It was normal business hours in the Eastern and Central time zones and I couldn't reach one live person.
I know automation makes customer service easier on employees but in that day and predicament it was very frustrating. Now, three days later I still haven't heard from anyone at Zillow with the exception of this site I'm on now wanting to know what kind of job they did.
User's recommendation: Have a dedicated line somewhere in the company that someone can find a live person with what ever issue they might have.
Need help to understand why can't I post my rental unit with Zillow
Try to post a rental with zillow. After I did fill out all the fields and I tried to post it it came up with an error saying that my account has been deactivated. Can somebody call me in person and let me know how we can fix this and get around it.
Sincerely
Sarkis Etimazian
Thank you
User's recommendation: Telephone number to contact customer service representative would help a lot
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I just looked and it is indeed listed for sale on Zillow. Send Zillow a certified letter stating you are the owner (you might want to include proof) and tell them to remove the for sale status from their website immediately.
Their corporate office is in Seattle, Washington on 1301 Second Ave Floor 31. I would go where real estate records are handled in your county and make sure that someone has not filed false documents showing them as the owner.
That happens more often than you might think and someone could be trying to sell your home out from under you, thus creating a massive headache for you to deal with. Put a sign on your door warning people about to knock that the home is not for sale, don't knock and please be on their way (or words to that effect).