Rick B Dzg

Trying for two days to get results,

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I've been trying for two days to get results from contacting Zillow. The management company posted on this rental is incorrect, as are all the telephone numbers. I am not receiving any phone calls or emails back from Zillow. I've submitted all of my documents and requested a tour, but instead of getting a tour, I received an email urging me to hurry up and schedule a tour or I may lose the property. I am completely baffled by how dysfunctional Zillow is.
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Cons:
  • Completely dysfunctional and unresponsive to customers who are trying to get into apart

Preferred solution: Trying to get into an apartment that you’re listing

User's recommendation: Post your real estate somewhere else

ARLENE F Zyw

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Verified Buyer
|

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Verified Reviewer

Con me out Monet for home inspection

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Zillow - Con me out Monet for home inspection
Zillow - Con me out Monet for home inspection - Image 2
First, make sure a HOA excepts your application before these Zillow agents pressure u Im spending money for home inspection s
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Loss:
$462
Pros:
  • No pros just cons
Cons:
  • Lenders shared no information especially being a first time buyer

Preferred solution: Full refund

User's recommendation: Don’t let these agents rush u into spending money before a hoa approves your application.agent assured me I was gonna be accepted by hoa .lenders approved me then started back peddling

Zenaida P Beu

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Verified Buyer
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Verified Reviewer

Listening problems

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Zillow - Listening problems
I placed the property to rent at the address 5331 Timberland Ave Saint Cloud, FL 34771, I bought the premium for $29.99 and you only published it on Trulias. It's not on Zillow
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Pros:
  • I am losing possibilities in those days

Preferred solution: I didn't get a response from you to fix the problem.

User's recommendation: The customer services service is very bad

Basem B Vwc
map-marker Groveland, Florida

Take out my house price

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Zillow - Take out my house price
Can you please take out the price for my house the price you have very low. I did a lot of remodelling on this house like new flooring and kitchen and cabinets and new plumbing and painting and bathroom so please take of the market Thx My house address Basem Batal 1527 Pier st Clermont fl 34711
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User's recommendation: Sometimes

Jeffery S Pxe

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Verified Reviewer

To tell people about a scam

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I thought I was talking to a Real Estate company on an ad on face book. Was a Zillow listing for a house rental.

Well, it turns out to be a total scam. In the process I lost 2,910 dollars. At this point I have contacted the FBI my local police, Zillow, my Bank, and Facebook. I am so frustrated and embarrassed.

How could I fall for such a scam. Now today I need to talk to the California attorney General's office. Just hoping I can at least get some of my funds back. At this point I have no money , no home and back to being homeless living in my car where I have been for 6 years.

Watch out for San Rentals an ad on Facebook. It is a scam.

Don't get caught like I did. Facebook should be investigated for not checking the people who advertise on their site.

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Loss:
$3

Preferred solution: Full refund

Resolved
Ray M Iku

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Verified Reviewer
| map-marker Santa Fe, New Mexico

Resolved: 241 Irvine Street Santa Fe New Mexico 87501

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Updated by user Apr 15, 2024

Company fixed the issue and I have been provided with apology. They corrected their posting errors. Just takes a long time for a response.

Original review Apr 08, 2024
The above listing has been hijacked and claimed by another party. We are unable to edit as it has already been claimed. Numerous texts, supposedly from Zillow asked for information to confirm our listing. The listing information & pictures are also incorrect. Please either delete the listing or get it back to us so we can edit. We sent proof of ownership- hopefully to your customer care representative Jhoselyn A. This is exceptionally frustrating. Ray Mann
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User's recommendation: Do not reply or accept texts from Zillow. It’s NOT them.

Deanna S Nif

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Verified Reviewer

Pissedconsumer.com

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I want a full refund of my $35 application fee the complex does not state on their post they dont accept dogs and I had to reach out several times to find that out farzam refused to contact me and I applied for their complex insanity and you have one complex that accepts Zillow applications that crap o want a full refund please
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Loss:
$35

Preferred solution: Full refund

User's recommendation: Don’t use this service

Craig M Cde

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Verified Reviewer

To remove a Foreclosure banner on my listing which was completely erroneous and to add the Open House which was omitted.

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Absolutely horrible experience. Gabriel said he would follow up and he did nothing. The omissions and inaccuracies are still on my listing and absolutely nothing has been done to resolve this issue.
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Loss:
$100000
Cons:
  • Plethora

Preferred solution: The omissions and inaccuracies corrected on my listing.

User's recommendation: The absolute worst customer service in the real estate industry.

Greg S Qib

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Verified Reviewer

Like to change listing picture

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Listing picture changed, thank you. Why can it only be seen if you type in by owner instead of just clicking Zillow no matter what filter you put in you must put in by owner to view it. It seems like only realtors see The listing and then I am bombarded with realtors who want me to pay their fee. I didnt know your website changed to a non friendly sale by owner website. Wish you would reconsider and go back to allowing the every day person, to sell their house fairly online by themselves instead of giving the realtors the advantage.
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Pros:
  • Used to be so you could sell by yourself with our realtors
Cons:
  • Used to be so you could sell by yourself without realtors

Preferred solution: Fair listing

User's recommendation: It depends on what happens in this situation.

Jeffery S Pxe

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Verified Reviewer

I think i am being scamed

I got a listing of a rental property at 1814 Buffington st., Pomona, CA. I was contacted by the person who said they were the owner.

We talked and came to an agreement. I gave a deposit and money for background check. I got an email saying Zillow aproved me. Ok i was convinced it was good.

I was to move in on May 3rd. I have sent then all the money that was required which totaled 2,010. I get a text from them saying that they needed 200 dollars more for lawyers fee. And that Zillow would not release the keys until that was paid.

Iam not sure what to do. Is there anyway you could look into it and advise me on what i should do.

Thank you for your time

Jeffery Sousa

jeffsousa90@***.com

626 343 ****.

View full review
Loss:
$2010
Cons:
  • Not very happy at the moment

Preferred solution: Make sure I am not being scamed

Alicia N Slb

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Verified Reviewer

An agent asking for upfront fee before seeing the apartment

Zillow - An agent asking for upfront fee before seeing the apartment
An agent asking for upfront fee before seeing the apartment. This agent name is Robert G Johnson and he claims that he works with Zillow. He is requesting $100 before seeing the apartment for an application. Is this legit?
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Preferred solution: I would like all scammers to be removed from the site.

Harjit S Sxu

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Verified Reviewer

Poor customer service

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There is no human agent at Zillow HQ all they do is refer you to there website where you can't talk to a human wtf Sarcastic kind of company are you my house was listed as being for sale by an agent but I never agreed with anybody that I wanted to sell my property I can't change not a damn thing on the Zillow website/app no customer service help what is going on.
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Pros:
  • Nice website
Cons:
  • False advertisement

Preferred solution: I wanted Zillow to remove my house listing from there Website mobile app and any or every affiliated website that shows my house listing.

User's recommendation: Don't trust what people say about Zillow

Yakira Vzy
map-marker Vero Beach, Florida

Impossible to connect with a live representative

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Good luck trying to list with Zillow if you don't already have a sales rep. Left multiple phone messages, email messages.

No one will get back to you. Our sales rep was on vacation and gave no alternative person to contact while they were away. We've had 3 different reps in 1 year with Zillow. Not sure if they have trouble retaining employees or what, but the first two agents were brand new and super unhelpful because they didn't know how to help us.

Rent.com, Apartments.com have FAR better customer service and actually care about their clients if you're looking to list elsewhere.

I don't know how Zillow is still in business with that complete lack of customer care. If it was up to me, I wouldn't list with them at all considering the leads we receive don't even make the hassle worth it.

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User's recommendation: Use Rent.com, Apartments.com even Zumper is more accessible to customers. But do NOT use Zillow

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

Nov 27, 2020

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

Read full article
Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

Savion C Qxq

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Verified Reviewer

Never got a return phone call or message

I needed a copy of an email I sent to an apartment complex, but never received any type of help from anyone.
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Preferred solution: Copy of the email sent on the 30th of last month or the 1st of this month

Barbara C Vby

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Verified Reviewer

My house is not for sale

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200 maywood drive is a scam house no documents to a donna travano it's my house must remove from site and donna travano is getting sued for sending people to my house everyday police reports are also being filed
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Cons:
  • Scammers

Preferred solution: Apology

User's recommendation: Stay off my property private property

Yung-cheng Y

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Verified Reviewer

Cannot get application that was submitted

Original review May 01, 2024
1. On mobil phone, 'application is no longer available' after renter sunmitted the application. 2. On computer, i log in using yahoo.com Howeber, when i review Application, i was asked to switch to gmail to view application. I could not see application at all.
View full review

Preferred solution: Solve my problem

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