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Zillow

Zillow Reviews

www.zillow.com
What is your customer experience with Zillow?

Zillow Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

1.6 star rating from 398 Zillow reviews; consumers are mostly dissatisfied. 14% would likely recommend. Many seek refunds and report billing or subscription charges they dispute.

Key Takeaways for Future Customers

  • Expect limited phone support and slow response to issues.
  • Watch for inaccurate listings and potential scam postings.
  • Keep records if you request refunds or cancel subscriptions.

Negative Feedback / Risk Areas

  • Frequent customer complaints about customer service availability and responsiveness.
  • Reports of misleading listing info and scam listings causing lost fees.
  • Issues with billing, refunds, and difficulty canceling subscriptions.

Positive Feedback

Users find the site useful for finding properties and appreciate national property data availability.

View full overview ›

Media from reviews

Zillow - They don't return calls or answer . they owe me 39.00
Zillow - ScammerZillow - Scammer - Image 2Zillow - I cannot received inboxZillow - I cannot received inboxZillow - Scammed through fake listing. No way to report itZillow - Scammed through fake listing. No way to report it - Image 2
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Show reviews that mention
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Yvette M Bhu
map-marker Independence, Missouri

Not receiving codes

I paid the fee and am still not able to receive codes to submit applications for rental properties. Please help.

Preferred solution: Help

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Justin M Yii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Scranton, Pennsylvania

Scammed through fake listing. No way to report it

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Zillow - Scammed through fake listing. No way to report it
Zillow - Scammed through fake listing. No way to report it - Image 2

Got scammed $300 through a fake listing, and there was no way to report the listing after it was removed. Right after I caught on to the scammer, they unlisted it.

Loss:
$305
Pros:
  • Accessibility
Cons:
  • Scammers

Preferred solution: Apology

User's recommendation: Do not use Zillow

View full review
Gissell A Dem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Inglewood, California

I cannot received inbox

Zillow - I cannot received inbox

I cannot receive inbox. It happens a lot.

This is not the first time I have been missing inbox about the house I'm interested in.

I think this is not good when you are looking for a house or apartment. Please help me to fix this, too.

Preferred solution: Solution

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Gissell A Dem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Inglewood, California

I cannot received inbox

Zillow - I cannot received inbox

Nobody help me with the issue I'm having. This is really complicated.

I need help with my account. Can someone help me, please?

Preferred solution: Solution with my account I help pls

View full review
Sofiah Wvc
map-marker Sacramento, California

Scammer

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AI Highlights
  • - A representative posed as a Zillow attorney and asked for payments to run a background check.
  • - Escalating fees raised suspicion of a scam.
Zillow - Scammer
Zillow - Scammer - Image 2

Lawyer from Zillow : his name is Jorge 906-420-**** he asked me for money to check my background check and I send $124 after that I send $650 and today I send $625 and a few minutes ago when I am ready to go to see the house he send me a voice message to say I have to pay $900 otherwise I can not get the key pleasehelp me I am desperate I dont know if this guy is a scammer I have photo of his driver license his license is from Connecticut I think and look like expired. PLEASE HELP ME THIS IS THE SECOND TIME HAPPEN TO ME CryCryCryCryMY NAME IS SOL MENDOZA

MY CELLPHONE 916-949-****

MY EMAIL IS: sol_angelmendoza@***.com

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Anonymous
map-marker The Villages, Florida

They don't return calls or answer . they owe me 39.00

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Zillow - They don't return calls or answer . they owe me 39.00

I was posting a property tgey charged 39.00 for premium. it would not post tgey kept having an error code no url in description and there absolutely was no url anywhere on listing.

so they did not post it yet charged my card 39.00 . they owe me a refund NOW 727212****

User's recommendation: dont pay zillow

View full review
Resolved
Janice N Pxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I am *** ***...

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I am ***, ***, advertising ***. Yesterday, you took my $39.99 from my credit card and then closed my account and tried to act as if I had given you a debit card, which I have never used in my life.

You kept asking me for my bank balance. I paid for premium service, and I am getting no service at all. You don't even have my home located properly on the map.

I hope you will not count these days as paid for premium days. Please do something immediately.

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Mark Y Dpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Abingdon, Maryland

I need help

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No answer, just wanted more money and sent you to another company. Can't get ahold of a real person to talk to for help with an application, they sent me to some *** lawyer app and pay more money.

This was a double application, so Zillow already took $70 from us. No help at all!!!

Pros:
  • Good info on listings
Cons:
  • Fact that they wanted me to pay more money to have another company help me
  • Can not reach a live person to talk to in case of issues

Preferred solution: Heip from a real person

User's recommendation: Use another company, you can’t get ahold of a real person

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Billy H Mir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Take down my listing my house is not for sale and never have been for sale. Take that *** down now.

Im tired of *** around with Zillow if you dont take them *** pictures down of Zillow my *** house. I am going to sue the *** *** out of yall.

I am tired of getting these messages sending me to the next person and all this *** Take that *** down come and get this lockbox off my *** door. I am going to the *** out of you ***

User's recommendation: 1816 River shore drm

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Maddex Ieq
map-marker Columbus, Ohio

There prices are so off, it almost funny

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AI Highlights
  • - Prices can't rely on subdivision comparisons.
  • - Exterior awards highlight the look.
  • - The home includes a smart HVAC, generator, and daily maintenance.
Zillow - There prices are so off, it almost funny
Zillow - There prices are so off, it almost funny - Image 2
Zillow - There prices are so off, it almost funny - Image 3
Zillow - There prices are so off, it almost funny - Image 4
Zillow - There prices are so off, it almost funny - Image 5

You cannot assume or lump the price of a home in a subdivision, based on what the price of other homes are or have gone for. There is NO comparison in our home, to almost any other in our subdivision.

We have gotten awards for outside and our inside still looks like the day we bought it as far as clean, newly painted, new carpets, you name it. But, we are the only one who have made serious upgrades and do daily maintenance on every single equipment in this house, to keep it top running. We have a very expensive Smart HVAC system, a whole house Generator, and lovely landscaping. The house across from us, is almost considered nasty, especially the outside Our is immaculate and we spend a couple thousand a year to keep it that way.

Our home is not worth 465K as you say, we wouldn't list for under 500K . We hace had so many people making offers to us almost monthly.

View full review
2 comments
Guest

What they list is an estimate for market value. Any inside upgrades or high-end finishes are not considered.

That would be the appraisal. Your real estate agent (when/if selling) will be more proficient at determining selling price after a walk-through.

It sounds like you want bragging rights for the most expensive house. PS, invest in some brick or stone exterior work.

Ruston Npe
reply icon Replying to comment of Guest-2830144

Okay

View more comments (1)
Barry M Vio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dixon, Illinois

Application process!

Answer the phones or return phone calls or send emails, some kind of correspondence! Please contact me back ASAP!

Preferred solution: Answers regarding my application that I filled out and paid for!

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Kenneth H Nwc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Monroe, North Carolina

Why do you continually give false info...

Why do you continually give false info about rentals that are not available, this causes a lot of problems looking for rentals and end up with your sending the same fake info for the properties. People don't have time for this stupid *** from you every *** time they contact properties. Stupid bastards!

User's recommendation: Don't use Zillow call FTC

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Susan L Hfh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hewitt, New Jersey

There is an appointment on your site. That's a scam.

Yes, there is an appointment on 39 Barbara Street in Bloomfield for rent, and the people are asking for a $100 application fee, but the apartment is not for rent!

Pros:
  • Lot of apartments available
Cons:
  • You still have to watch out

Preferred solution: The people that are scamming people out of money should be accountable

View full review

Real Estate Expert Talks

What Do Property Management Companies Do @ Interview with Property Management Expert

What Do Property Management Companies Do @ Interview with Property Management Expert

Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.

Read full article
Colby Hager
Colby Hager

Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.

John P Wtk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Why am I being charged 1700 dollars

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When we charged $1700 for one day {{Redacted}}

User's recommendation: Be careful

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Aisha K Kne

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Remove photos from cite

I purchased my home in 2022 & I would like for your Zillow to remove the photos displaying the layout of my home. I am

A single mom and this leaves me vulnerable to possible home invasions & break ins if they are aware of my homes layout.

Preferred solution: I would like My home’s photos taken down from your website. All other home/rental sites have removed my home’s photos I would appreciate if Zillow did the same, for it has since been ofd the market since 2022.

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Arthur M Hqm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Rent listing

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You don't have any phone support. Sorry, you can't get anything resolved for your company unless you think you're an AI person, or maybe you’re just really good at what you're doing. You don't really care about anybody.

User's recommendation: Answer the freaking phone

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