Zillow
Zillow Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has 1.6 star rating based on 468 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Zillow to a friend or colleague.
- Rating Distribution
Pros: Makes information on properties available nationally, Never had problems until now, Popular.
Cons: Customer service, Customer service claims that nothing can be done, Misleading information.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has 1.6 star rating based on 468 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Zillow to a friend or colleague.
- Rating Distribution
Pros: Makes information on properties available nationally, Never had problems until now, Popular.
Cons: Customer service, Customer service claims that nothing can be done, Misleading information.36% of users think that Zillow should improve its Customer Service.
38% of users say that they won't use Zillow in the future for similar services or products.Recent recommendations regarding this business are as follows: "Have a dedicated line somewhere in the company that someone can find a live person with what ever issue they might have.", "They try to force you to use their Realestate agent services to sell your property so you can’t advertise for free.", "Never pay for anything over the phone without proof of who their talking to.", "They need to fix phone message so I need to fill out applications. I suppose I really don’t know maybe not. Maybe they they don’t take applications for the apartments that I’ve been looking at, but there’s many apartments and there’s different realities and some of them use the same one so I’m kind of confused. I can’t wait to talk to someone tomorrow. I hope I get to you. I’ve emailed somebody but they didn’t get back to me. I don’t know how to fill out an application with a PDF if anybody can help me, please let me know the people that like me that are renters wanting to rent an apartment or home or house can have a number to hit it kept blacking out and didn’t say anything so I was lost", "caution when relying on zillow leases claim that such lease comply with local laws".
Most users ask Zillow for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Riverside, CaliforniaI was approached by a scammer representing that they were a Zillow employee.
They managed to get a small amount of cash from me and was trying very hard to get a substantial sum. Ay that point I sort of realized something wasn't right and desperately tried to reach anyone that actually worked at Zillow to tell them the set up and ask if that was normal operatng procedures.
I tried all the corporate numbers I could find along with any other numbers listed anywhere on the internet that had a Zillow heading. Absolutely no one anywhere answered any call I made. I left e-mails, messages , anything I could think of trying to illicit a response and got nothing. It was normal business hours in the Eastern and Central time zones and I couldn't reach one live person.
I know automation makes customer service easier on employees but in that day and predicament it was very frustrating. Now, three days later I still haven't heard from anyone at Zillow with the exception of this site I'm on now wanting to know what kind of job they did.
User's recommendation: Have a dedicated line somewhere in the company that someone can find a live person with what ever issue they might have.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lenoir, North CarolinaCan’t hook up to my application
I didnt get helped at all. I didnt have the right they need to get a new message.
That way people that rent have a option so that they can talk to someone it cut off after the first it asked those people that were part of the realty company to hit one and then after that, it blacked out and didnt say anything, and then it came back on and said you dont have the right code so that was all and I really need to rent an apartment I have a felony and if theyll overlook that that would be great I pay my rent on time. I get paid once a month. I would really like for them to call me or text or email me please let them know. Thank you.
Other than that I dont have anything. Ive never been evicted, but I do need to move out by December as fast as I can I live in Lenoir and thats where Id like to live.
Theres Hudson has a nice apartment and theres some other ones around surrounding areas. If you would please give me a call at 828260-**** and my email is CAROLYNTIERNEY 100@***.com.
User's recommendation: They need to fix phone message so I need to fill out applications. I suppose I really don’t know maybe not. Maybe they they don’t take applications for the apartments that I’ve been looking at, but there’s many apartments and there’s different realities and some of them use the same one so I’m kind of confused. I can’t wait to talk to someone tomorrow. I hope I get to you. I’ve emailed somebody but they didn’t get back to me. I don’t know how to fill out an application with a PDF if anybody can help me, please let me know the people that like me that are renters wanting to rent an apartment or home or house can have a number to hit it kept blacking out and didn’t say anything so I was lost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible would never use you under these terms. How about a phone call!
You have an outdated photo and estimate on my house take it down! SSSSS.
This is the most frustrating invase company.
Do it right or dont do it at all.
The photo does not do my house justice and no way to change it I would appreciate you either take it down or call me and use a current photo. You have no idea whats been done in my house and it is harmful to my chance of selling.
Preferred solution: A call
User's recommendation: Don’t
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud/ scam
I was going to rent a property from your listing and the agent who helped me is Donald Brian Rentals. He said he works for Zillow.
He said I had to pay $50 for the application, so I sent it to him on CashApp. $BDearmtohna Damon Thompson. I asked him before he proceeded with all this if I could see the property, and he said that I first had to pay the $200 deposit if I wanted to see the house.
I didn't send the $200, and now I'm asking for my refundable money and he doesn't answer me. I spoke to him via messenger.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Company Policies
Zillow lacks reputable customer service, disregards complaints, employs rigid policies that prevent flexibility in addressing issues, and displays a general attitude of disinterest in customer concerns. Their 'Zestimates' are often not even in the ballpark.
Privacy is blatantly disregarded when details of your home and Zillow's perceived value of your home are made public, especially when it's not even on the market. Their excuse that it is public information is lame. Tax records are often incorrect, especially when frozen for years due to age eligibility.
Their CS rep, Emma's form letter response that I should personally update my records (implied for Zillow's convenience) is absurd. This company and all their affiliates should be banned from the internet for fraudulent practices.
Preferred solution: Removal of the incorrect "Zestimate" of my home value
User's recommendation: Beware of inaccurate estimates by Zillow and their affiliates.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasFsbo draft
Could not post Draft for sale by owner... but i did make contact via email. Mary was fantastic in directing me to through the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Duncanville, TexasMy account manager failed to reply to my message regarding a payment plan for the amount I owed my Premier Agent account on a Friday. This was last Friday and today is Monday. I no longer have an acco
I don't know what to do in order to pay Zillow the thousands of dollars that I owe them as my account manager failed to reach out to me last Friday when I attempted to get a hold of him in order to construct a payment plan to Zillow premiere and my Zillow Premiere account. He reached out to me on Friday I reached back and he failed to reach back to me.
Today is Monday and I was only contacted by my account manager in order to be told that I am now no longer a member of Zillow Premier agent and all my money that I owe you guys is in a collections account. This is all due to the failure of zillow's employee to do his thorough due process and job of managing my account in due time. I have reached out many times today to no avail. My fundamental rights as an American citizen are being violated as I am unable to work and I am unable to pursue life liberty or happiness because I cannot do my job because I cannot pay yet I cannot pay unless I can do my job.
I would understand if I had not reached back out on Friday to my account manager and it was not in writing that I did however it is all in writing and I did reach out to my account manager same day about a payment plan in writing. Kyle my account manager whose number is (720) 550-**** and also shows up on been verified as Todd Zillow account or Kyle Zillow account or Trulia has been not helpful and actually completely obstructive of my entire career. I work in the most Cutthroat Metroplex for real estate in the entire country of America right now brokers requires me to have this account. Because of your employee failing to do his job thoroughly and because of his inability or lack thereof of care in order to do his job thoroughly as manager of a premier agent account I am now without a job and unable to work in order to make any money.
I will not only lose my license or my brokerage and my position as Realtor in Dallas Fort Worth I will also lose my home lose my children and I've lost my job. Because of your employee I may have to file bankruptcy and this is because of his negligence and absolute outright inability or refusal actually to do his job at Zillow Premiere agent. In writing I have proof countless times of attempting to talk to this manager in order to make a payment plan however he failed and because he failed at his job I have lost mine by default.
This is clearly totally in complete opposition of my fundamental right as an American to the pursuit of life as I cannot have one if I cannot work I have no pursuit of Health and I have no Pursuit of due process without finding out how much I can even pay you guys. This is a huge problem and all I want to do is make a payment plan and I do not see a way out of this without suing I do not want to do this and I just want to pay you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Ukiah, CaliforniaListing has wrong address
They have been notified several times that they have the wrong City on the listing. The realtor deleted it and grease submitted the whole thing and they still have the wrong City.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZillow Lease and compliance with Colorado Law
I am a landlord and used Zillow to draft leases for my rental properties. Zillow lease tool states in complaince with the laws of Colorado.
However, i just had a tenant terminate a lease which was signed in April of 2024 for failure to include a Radon notification. Such law and requirment apparently came into effect january 1, 2024.
Can zillow legal department opine on this matter and explanation as to why it was not included in the lease draft we used? property is 1155 South Rifle Circle, Aurora CO.
if your department can not help could you direct me to whom i can contact?
thanks Kindly
Bill Feid
ph 415-336-****
- Pros easy to use and works well with tenants
- Cons dont over rely on legal satisfaction of local and state laws
Preferred solution: legal response as to the reason such radon disclosure was omitted from the Zillow lease although required by law in colorado
User's recommendation: caution when relying on zillow leases claim that such lease comply with local laws
Scam pissed consumer
417 Laurel Street Hot Springs AR
Listed studio for $500/mo and $500 Deposit. We traveled from FL to AR to see and secure 2 studios.
Was told had to be via money order for $1000.
Now when we call to tell them we will be there on 3rd they increased rent to $700 claiming it was a typo (on 4 rental sites) where listing was on for over 100 days and at the time we were speaking. Then they changed all prices to match their lie.
Now our deposit is non-refundable although no such info is on site
Want the owners information
Want my money back
We have already secured movers for $3000 and have house packed for the move on 9/3
Now the units we secured are back on site as available
I hope you can assist with this matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kansas City, MissouriLost my Apple ear pod
Please help me find the contact phone or email address of the owner of this address: 19705 Cambridge Dr, Mokena, IL, 60448. The Zillow app shows that the person who lives there found my Apple EarPod.
Resolved: No contact whatsoever.
No contact whatsoever. Total waste of time trying to contact them. thug f of dd dx Yung tagged Yung tagged had had ffhgfhhfvgfhhcc
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNecesito confirmar si son trabajadores de su compañia
Necesito saber si son trabajadores reales de ustedes ya que me encuentro en trámites de trabajo. Para limpieza de casa.
Kevin López, ID #AJ527B. El número de teléfono de la oficina es 281-936-****. Karen A González, Agente de Recursos Humanos, ID de agente de bienes raíces # SA225C.
Me gustaría saber si en realidad son trabajadores de su compañía. Gracias.
Preferred solution: Información
Real Estate Expert Talks
My active listing is not showing on zillow
Ive called and emailed for weeks. Got 1 response out of 7-8 trys and issue still not fixed! Active listing showing not for sale on Zillow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Richey, FloridaPoor customer service
Complained to the better business about the horrible customer service i received trying to get a listing by owner and instead of getting the issue resolved they blocked my account doubling down on horrible customer service, how can a company so dumb be in business but i see where they are located explains it all loony washington
User's recommendation: stay far far far away use another site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaResolved: Listing issue
Company fixed the issue and I have been provided with apology. the fixed the listing and refunded
House listed as apartment extremely difficult to resolve. multiple emails to try to resolve..
trying to call difficult.
Still not resolved. lame.
Brands Related to Zillow
Companies Similar to Zillow
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
My son is in Rockey View hospital unit 84 bed 11 there was two Shawarma stick up from Jerusalem. Shawarma and basil was the delivery person in Calgary.
The delivery person that was supposed to be bringing the food.
The patient name is Piche. The order was out of Piche account.