Zillow
Zillow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has a 1.5 star rating from 368 customer reviews, with 14% likely to recommend; consumers are mostly dissatisfied and 84% of ratings are unfavorable.
Positive Feedback
Users value Zillow for making national property information accessible and note the platform is popular; a few report timely, helpful support experiences.
Negative Feedback / Risk Areas
- Frequent Zillow customer complaints cite unresponsive customer service and difficulty reaching a live agent.
- Charges for applications and paid listings with requests for refunds often go unresolved.
- Misleading or incorrect listings, scams, and privacy issues create financial and safety risks.
- Account access, password and security problems prevent users from managing listings or applications.
Key Takeaways for Future Customers
- Read recent Zillow reviews and verify listings independently before paying fees.
- Document charges and requests when seeking refunds or disputing billing.
- Consider alternatives before investing in Premier or membership advertising.
- Have backup contact methods ready because support response can be limited.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has a 1.5 star rating from 368 customer reviews, with 14% likely to recommend; consumers are mostly dissatisfied and 84% of ratings are unfavorable.
Positive Feedback
Users value Zillow for making national property information accessible and note the platform is popular; a few report timely, helpful support experiences.
Negative Feedback / Risk Areas
- Frequent Zillow customer complaints cite unresponsive customer service and difficulty reaching a live agent.
- Charges for applications and paid listings with requests for refunds often go unresolved.
- Misleading or incorrect listings, scams, and privacy issues create financial and safety risks.
- Account access, password and security problems prevent users from managing listings or applications.
Key Takeaways for Future Customers
- Read recent Zillow reviews and verify listings independently before paying fees.
- Document charges and requests when seeking refunds or disputing billing.
- Consider alternatives before investing in Premier or membership advertising.
- Have backup contact methods ready because support response can be limited.
Media from reviews
Turn one complaint into a collective action
Los Angeles, California
Bad calling service I need customer support now and it’s giving the run around
Submitted an application, paid the Zillow fee of $35, but my Social Security information wasn't updated, so it can't be verified and it's not letting me. Customer support needs to update my information. Otherwise, I cannot submit my application.
Preferred solution: Update my information for my credit check the system had a glitch in it and didn’t let me submit my social to clear the application for the property on Soto in Los Angeles. I’ve already paid the $35 credit check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, California
Can not access to read the applicant’s application
I have a property put on Zillow for rent, and I have been a customer with Zillow for more than 10 years. Starting from yesterday, I cannot access the applications.
It keeps saying this email cannot access them. I don't know what happened?
Preferred solution: Fixing problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosemead, California
ABSOLUTELY HORRIBLE. ALMOST NO CUSTOMER SUPPORT WHEN YOU NEED IT.
I'VE WASTED TO MUCH TIME TRYING TO GET HELP WITH MY LISTING THAT CURRENTLY ISN'T LIVE. NO RESPONSES!
- Market reach
- Worst customer service for property owners no support
Preferred solution: ACTUAL TECHNICAL ASSISTANCE WITH MY ISSUE
User's recommendation: DO NOT USE THIS SERVICE. THEY OVERCHARGE, DO NOT CARE ABOUT THEIR PROPERTY OWNERS AND MAKE IT IMPOSSIBLE TO GET ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIninformation regarding your free listing service and how I can contact interested renterded
Please communicate with me verbally.
I do not understand why I can no longer communicate directly with potential renters. I prefer to use my own lease and set up my own appointments.
I am now unable to review any credit or other information which interested people submit. I set prefer to set up as all appointments not be told when I am to show my property as the last Zillow communication stated. It was requested on the 11th and required I respond within 24 hours; however, it was sent to me on the 13th??? Why do you refer pet owners and smokers when I clearly state I do not allow these things?
I abide by all NM Statutes.
Are you charging listings now?Hiw do I communicate with a human from Zillow on the phone or text? I will recommend Zillow again once I understand the apparent changes or misunderstandings. My phone number is 505 908 ****. Thank you.
Also how do I change a listing where you put the property was 87123 when in fact it is 87122?
Help please via a human. Your listed phone numbers are not accurate.post
User's recommendation: Post a valid phone number. Explain the difference between free postings and paid postings. Let us have direct contact with potential renters without going back and forth through your agents.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed
Applied for a house for rent paid $70 application fee. Got an approval email from Zillow come to find out that particular house has been sold two years ago was not for rent and some scammer. Got my money and Zillow still hasnt contacted me about the situation, so yeah, pretty sure that I will not recommend Zillow and that it must be easy just to pick a house and make a fraudulent email with all of Zillow criteria and I mean down to unsubscribe if you would like and it also allowed me to download the app and it would take me to my new lease and yeah, it was all a scam but yet Zillow will not return my emails and there isnt a phone number to call to find out the situation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLive agent
I have not been able to fill application out when I get to verification it always give me a error! I have called left message no callback or email. I’m stop it with my bank
Can't get through to a live agent. Zillow has taken my funds twice. I haven't been able to apply to any renters.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo luck signing in to account
Frustratingly bad. There is absolutely no way to reach a live person.
I was not able to speak to or chat with anyone. PC.com and Zillow are both lousy for customer service.
Now Im doubly pissed. What a joke.
User's recommendation: Don’t waste your time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Credit report
Can someone please give me a call back I filled out and application on line and I was told I have no credit history
Preferred solution: A call back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelete outdated agent profile
I have been trying to delete my outdated agent profile for 4 years. I cannot get any help from your company.
I still receive calls and emails every week.
This is bordering on harassment at this point. Please help.
Preferred solution: Help deleting an oldmprofile
User's recommendation: Worthless customer service
Westland, Michigan
Updated my property
They didnt answer my call. I needed to be a premier costumer and have a number associated with it. Thank you.
User's recommendation: No need to call.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tempe, Arizona
Issues with Zillow "For Rent" listing.
My For Rent listing had several issues I couldn't resolve myself. I contacted, via email, Elizabeth M., Customer Care Advocate, Rentals.
She was fantastic.
Very responsive and precise with identifying the reasons for my problems and suggestions how to fix them. I was really, totally, thrilled with her service!
- Biggest re platform to advertise search and compare
- Reports
- Sometimes inaccurate data
- Etc
User's recommendation: After reading so many dissatisfied comments from previous posters I was expecting the same. I was totally surprised how well my case was handled by Elizabeth M. Thanks. So, my recommendation is, send those emails to Zillow support and you might get help you need, as I did.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account has been hacked
My phone has been hacked. I have no way to access my account on Zillow it says I have the wrong password which I do not when I try to change it. It wont send me an email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
For sale by the owner,, no help at all
Its impossible to speak to anyone. The human service simply doesnt exist.
Calls drop, no support, no callbacks, and my listing stays stuck under review. Extremely frustrating.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Having problems submitting the credit report information area it said it’s a system error
I can't reach a live person to discuss my issues with submitting the credit report and background check part of my application, which is causing me to not be able to apply for 3071 Joslyn and now I've already paid for the application.
- Reasonable houses
- Can not reach a live person to talk to in case of issues
Preferred solution: Full refund
Minneapolis, Minnesota
Took my money
Ok the house waa 800 had to just pay 50 fee but t h en so we can see the house i had to pay deposit then ok waited 2 more days attorney to sign the agreement lease ok we did it and now we were to neet at 3 pm today at 230 h e called said attorney refused until i paid january 800 no see house well the lease said a lot,moreDO NOT DEAL WITH ORTIZ
User's recommendation: Do not deal with ortiz house on 2436 e walnut des moines ia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Scam and I am trying to get my money back
Don’t use Zillow they have people out there that they have working for them that will scam you out of money
I have not heard anything from them about this situation and they have not reached out to me to ask me anything about it and have not tried to resolve it
Preferred solution: Full refund
User's recommendation: Make sure you know who you are dealing with
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You got scammed. That person was never with Zillow.
Agree. Zillow also doesn’t get involved in any rental or purchase.
They are a listing site for available property and real estate agents. They get their money through those that wish to advertise.