Zillow
Zillow Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has a 1.6 star rating from 377 reviews; 13% would recommend and most consumers express dissatisfaction with listings, subscription fees, and support.
Key Takeaways for Future Customers
- Read Zillow reviews and verify listings before paying fees.
- Expect limited customer service access for non-premier accounts.
- Keep documentation when requesting a refund for duplicate charges or scams.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable live agent.
- Reports of incorrect or misleading property information and listing takeover risks.
- Recurring refund and billing disputes related to subscriptions and application fees.
Positive Feedback
Users value Zillow for national property access and occasional helpful support experiences.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has a 1.6 star rating from 377 reviews; 13% would recommend and most consumers express dissatisfaction with listings, subscription fees, and support.
Key Takeaways for Future Customers
- Read Zillow reviews and verify listings before paying fees.
- Expect limited customer service access for non-premier accounts.
- Keep documentation when requesting a refund for duplicate charges or scams.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and unreachable live agent.
- Reports of incorrect or misleading property information and listing takeover risks.
- Recurring refund and billing disputes related to subscriptions and application fees.
Positive Feedback
Users value Zillow for national property access and occasional helpful support experiences.
Media from reviews
Iselin, New Jersey
I don't get anywhere
I want to speak to someone to help me through this! I paid my fee and now I don't know what the next steps are or where the live agents are.
User's recommendation: Be helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cincinnati, Ohio
Paid for zillow 35 dollar fee then they charged my again
Gregory Anderson signed up for Zillow on March 29. I paid 35 dollars.
Then I signed in for another apartment and had to pay 35 dollars again.
They said that it's 30 days. I am owed a refund.
Preferred solution: Full refund
Columbus, Ohio
There prices are so off, it almost funny
- - Prices can't rely on subdivision comparisons.
- - Exterior awards highlight the look.
- - The home includes a smart HVAC, generator, and daily maintenance.
You cannot assume or lump the price of a home in a subdivision, based on what the price of other homes are or have gone for. There is NO comparison in our home, to almost any other in our subdivision.
We have gotten awards for outside and our inside still looks like the day we bought it as far as clean, newly painted, new carpets, you name it. But, we are the only one who have made serious upgrades and do daily maintenance on every single equipment in this house, to keep it top running. We have a very expensive Smart HVAC system, a whole house Generator, and lovely landscaping. The house across from us, is almost considered nasty, especially the outside Our is immaculate and we spend a couple thousand a year to keep it that way.
Our home is not worth 465K as you say, we wouldn't list for under 500K . We hace had so many people making offers to us almost monthly.
Detroit, Michigan
I have scheduled at 11am for 825 Oakland Dr I need the cold for the door
I didn't get the code first the door to see the house and if I can reschedule my tour today at 1:00 today
Fresno, California
It’s not showing my credit score on my background
Nobody did not talk to me or say anything on the phone. I've been on the phone for a very long time.
Can somebody please call me back? This is unprofessional.
Preferred solution: Fix the problem why the new landlords cannot see my background check on my credit score if I pay y’all the amount do y’all want $30?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fairfax, Virginia
Resolved: Incorrect property listing
- - A non-owner took over my property page, changed photos, and listed it for rent.
- - Incorrect data still appears on my ownership page; I can't correct it.
They re-instated an accurate picture of my home (taken from realtor.com, which I provided to them), changed status to "off market" (was never for rent) and reinstated my ownership. Not a completely accurate update based upon my recent MAJOR renovation ...
but close enough so I can tinker with it later to update to a more accurate depiction of the current home. Skip the process Zillow wants you to follow -- and write to Zillow legal. Remind them that you have arrows in your quiver and you're not afraid to use them.
In the current atmosphere of focus on "surveys" and "online ratings" .... you'd better address customer complaints when you're clearly at fault.
So -- my $1M home (which it cost me $2M to renovate) looks like a *** $1850/month rental BECAUSE SOMEONE COULDN'T tell the difference between the WEST part of the town and the EAST side.
There's a HUGE difference. Still pissed and following up with Zillow.
- Nice to use if when looking for views of your house
- Incorrect derivation of ownership data and erasure of correct data
Preferred solution: Restore the correct data about my property -- AND AN APOLOGY and explanation WHY they let someone who does NOT own the property to take control of it.
User's recommendation: Be VERY careful about your ownership page ... watch it intently. Zillow SAYS they get ownership data from county ownership records, but this is obviously not the case and they have ZERO quality controls in place.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSubscription
Never got to speak with anyone. Bought a subscription and cannot fill out apps because I had multiple accounts and need access.
- Lot of pros love it
Preferred solution: Access to the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble screening info
- - Can't pull screening reports due to a system error.
- - Issue has persisted for weeks.
- - My 30 days will expire and I need my time back.
I'm trying to apply for homes in my screening reports saying they cannot be pulled due to a system error. It's been like this for the last couple of weeks, and then my 30 days will be expired. I need my time back, and I need.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Turlock, California
Beware of information
The site shared my information with scammers. This is so horrible and possibly looking for legal action.
- No pros at all if your information is vulnerable
- Share information with scammers
Preferred solution: Full refund
User's recommendation: Do not use
Mckees Rocks, Pennsylvania
Couple questions
- - Asks about the fee to use Zillow for renting.
- - Wants to know if a denial for one house affects others and if they will be approved for a house.
I need to talk to someone about the fee and some other questions. I need to know if I pay the fee to get on Zillow and rent a house, if I get denied on one house, does that mean I'll get denied on all the other houses that I would like?
And if I don't get a house, then I lose $30. I found a couple on there I'd like, but I don't know if I will get approved for a house.
Preferred solution: I don't want money back because I didn't pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am having trouble editing my property ad. It will not allow me to edit. My property is a duplex and I have a problem separating 156 from 158. I have 158 up for rent and mistakenly paid twice.
No resolution.
Make it easier to edit. Refund my payment.
I paid twice for the same property. Issue has not been resolved.
User's recommendation: Problem not resolved.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corinth, Mississippi
Hello, trying to apply for a rental home located on the web site. can't find the application
Hello, looking to apply for the home location is 8663 Colleton Way, Cordova, TN 38018, also 3659 Colloton Way, Cordova, TN 38018.
User's recommendation: Process slow
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon't take call
Problem not resolved.
Talking to a machine and not an agent, can't make a payment with a new debit card and no one to assist.
- Nice apartments
- No agent
Preferred solution: Assistance by a human and not a machine
User's recommendation: Talk to agent and not a machine
Real Estate Expert Talks
What Do Property Management Companies Do @ Interview with Property Management Expert
Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.
Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.
Boston, Massachusetts
Rental manager support
My rental is only listed in Naches, WA, instead of Yakima County (where it gets tons of views)! How can I make that happen?
Preferred solution: A person to speak with and an answer to my query!
Tulsa, Oklahoma
Zillow used wrong data New custom home is worth more th $150 sq ft. by
- - Zillow estimated my brand new custom built home very low; cost was over 300k.
- - Older homes on the same street with less sqft appraised for more.
Zillow estimated my house very low. Dont understand why as brand new custom built home has to appraise for more than $150 per square foot.cost cost was ver 300k.
Older homes with less square footage on the same street appraised for more money. How do you figure that?
Preferred solution: Accuratt info on your site?
User's recommendation: Don’t believe zillow
Brooklyn, New York
Real estate rental
You are the worst processing company. Trying to get a real estate agent to find a rental. You system is CRAZY!!!
User's recommendation: Worst approach to anything . Can’t even get to an agent.
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What they list is an estimate for market value. Any inside upgrades or high-end finishes are not considered.
That would be the appraisal. Your real estate agent (when/if selling) will be more proficient at determining selling price after a walk-through.
It sounds like you want bragging rights for the most expensive house. PS, invest in some brick or stone exterior work.
Okay