Zillow
Zillow Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has 1.6 star rating based on 517 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Zillow to a friend or colleague.
- Rating Distribution
Pros: Makes information on properties available nationally, Never had problems until now, Popular.
Cons: Customer service, Customer service claims that nothing can be done, Misleading information.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Zillow has 1.6 star rating based on 517 customer reviews. Consumers are mostly dissatisfied.
14% of users would likely recommend Zillow to a friend or colleague.
- Rating Distribution
Pros: Makes information on properties available nationally, Never had problems until now, Popular.
Cons: Customer service, Customer service claims that nothing can be done, Misleading information.36% of users think that Zillow should improve its Customer Service.
44% of users say that they won't use Zillow in the future for similar services or products.Recent recommendations regarding this business are as follows: "Worthless customer service", "After reading so many dissatisfied comments from previous posters I was expecting the same. I was totally surprised how well my case was handled by Elizabeth M. Thanks. So, my recommendation is, send those emails to Zillow support and you might get help you need, as I did.", "Do not put pictures of your house on Zillow because they will keep your pictures and use them for future sales which you paid for them and they should have to pay for new pictures if they want to sell house on their own", "Think first", "Don’t bother!".
Most users ask Zillow for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Zillow Reviews
"Issues with Zillow "For Rent" listing."
My For Rent listing had several issues I couldn't resolve myself. I contacted, via email, Elizabeth M., Customer Care Advocate, Rentals. She was fantastic....
"Delete outdated agent profile"
I have been trying to delete my outdated agent profile for 4 years. I cannot get any help from your company. I still receive calls and emails every week. This...
Hicksville, New York
Price despuute I sold my house 2 Hardy Ln westbury NY for $224****but Zillow shows for $249****.pls fix this.I am The seller.
I need to fix the real sold price as it shows more than the sold price.
Actual Sold Price: $2,250,000
Shows Wrong Price: $2,499,999
Please fix it.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Memphis, Tennessee
Having problems submitting the credit report information area it said it’s a system error
I can't reach a live person to discuss my issues with submitting the credit report and background check part of my application, which is causing me to not be able to apply for 3071 Joslyn and now I've already paid for the application.
- Reasonable houses
- Can not reach a live person to talk to in case of issues
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Scam and I am trying to get my money back
Don’t use Zillow they have people out there that they have working for them that will scam you out of money
I have not heard anything from them about this situation and they have not reached out to me to ask me anything about it and have not tried to resolve it
Preferred solution: Full refund
User's recommendation: Make sure you know who you are dealing with
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to see a viewing of an apartment but no response from the owner or manager
I did receive a message from Pissed Consumer about “The owner and property manager more than likely advertised on other sites besides Zillow.THEY are the problem. Zillow has no control over an owner not responding.” The truth is Zillow let certain managers & owners advertise any home or apartment on their website and when it comes down to it consumers are getting the run around when they want to view an apartment.
So Zillow doesn’t really care. I don’t know if Zillow has a Customer Service complaint number where that person can call and express their frustrations about any problems they’re having so it can be resolved. So no offense to Zillow or Pissed Consumer.
That’s just my opinion. Thank you for your time.
I waited a couple more days for this guy to get back to us about showing us the 1 bdr. & 1 bath apt. on 2445 Warren Avenue in Long Beach, but still no response from the owner or manager. I have no clue or idea what the *** is going on with Zillow's website, let alone these managers who don't believe in responding to people who are interested in seeing the apartments that their website has on display!
It is absolutely ridiculous.
And I feel if you're not interested, don't bother to respond back to us, but if you are, please feel free to give us a call! Either you can deal with us or not, because this was a wonderful waste of time on our part, meaning my mom and me.
- There are no pros just cons with zillow
- Call for a viewing but no response from owner or manager of the prop
Preferred solution: Apology
User's recommendation: I highly recommend if anyone who is looking to buy a home or even renting an apartment I suggest other options besides Zillow.com, there are other websites who are more than willing to work with a person who are interested in finding a home or an apartment. And won’t leave them hanging like Zillow.com!!
The owner and property manger more than likely advertised on other sites besides Zillow. THEY are the problem. Zillow has no control over an owner not responding.
Melbourne, Florida
Shame show you run out of money. All advertisements you do come to find out. You aint got good.
Sonnygreene4444@***.com i. Called and I called and I called someone could not get a representative.
All I want me to do is go on a website. I don't do website. I like to talk to somebody in person.
Show, I will just get a different volunteer. That's all?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChecking on a property that might be a scam!
Recording, so it was no one live, and still have no answers for a possible scam on a Zillow property.
Preferred solution: Need to know if this property is a low income property. Don’t want to fill out application for $50 if it’s a scam!
User's recommendation: Don’t bother!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dyersburg, Tennessee
Refunded
You have a person that say his name is Andrew and work with you all and he scam me out of money and its been 5 months and I still havent received my money back yet and he keep saying they are waiting on me to send 100 dollars to get my money back through Cash App at first it was if you send a 100 dollar it will be deposited on your apple wallet and I still havent received that yet either
Preferred solution: Full refund
User's recommendation: Make sure you can work with someone who you can trust and talk with in person
Albany, New York
Listing Problemsomeone Probably Not their fault However they Listed My Property aeroneously! This puts Me at Risk!!My Property Is Not For Sale!!!
Give me a break! You folks skrewed up Not Me!
In doing so You Put Me at Ridk! I am a Widow unfortunately and I Do Znot draw attention to myself or My Property! You? Have My Property on line which Draws Attention to me!
I had nothing to do with this! You also have it grossly under priced!
You may call me if you need clarification!! What you do is basically Helpful, Thank you !
User's recommendation: Zillow Does fill a Gap in Realestate searches
Bonne Terre, Missouri
Improper listing
Have someone available to answer the phone, not a computer. I have nothing else to say at this time.
Preferred solution: A listing removed from Zillow.
Fort Wayne, Indiana
To have them fix wrong info on a home
I have called every number I can find for Zillow. I have emailed call numbers you cant get a hold of a human being to help fix a mistake that is on their end because my MLS has it correct and it is causing my seller not to be able to sell their home do better Zillow do better.
Call me 912-286-****. Katrina Wyatt ~ Remax Cobblestone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for a house to buy
Wa ti g to sell the place I live at move somewhere else just looking for a house to buy hope you all co tact me buy tomorrow afternoon or sooner than ks Cynthia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelete outdated agent profile
I have been trying to delete my outdated agent profile for 4 years. I cannot get any help from your company.
I still receive calls and emails every week.
This is bordering on harassment at this point. Please HELP.
Preferred solution: Help deleting an oldmprofile
User's recommendation: Worthless customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tempe, Arizona
Issues with Zillow "For Rent" listing.
My For Rent listing had several issues I couldn't resolve myself. I contacted, via email, Elizabeth M., Customer Care Advocate, Rentals.
She was fantastic.
Very responsive and precise with identifying the reasons for my problems and suggestions how to fix them. I was really, totally, thrilled with her service!
- Biggest re platform to advertise search and compare
- Sometimes inaccurate data
- Etc
- Reports
User's recommendation: After reading so many dissatisfied comments from previous posters I was expecting the same. I was totally surprised how well my case was handled by Elizabeth M. Thanks. So, my recommendation is, send those emails to Zillow support and you might get help you need, as I did.
Real Estate Expert Talks
What Do Property Management Companies Do @ Interview with Property Management Expert
Colby Hager, a a real estate investor and home remodeling expert, talks about property management companies, what they are, and how to choose the right property management company.
Colby Hager is an experienced real estate investor with Capstone Homebuyers. He has years of experience in renovating houses, home remodeling, and property management.
Morganton, North Carolina
Pictures of my house that I paid for that I would like taken off after I sold it
I paid for pictures for my house to be sold, and I sold it. I expect the pictures to be taken down so no one can use them to resell the house. They must take their own pictures.
Preferred solution: The pictures the pictures I’ve paid for taken down off of the account for 14 Shenandoah Dr., Greenville South Carolina that I paid for
User's recommendation: Do not put pictures of your house on Zillow because they will keep your pictures and use them for future sales which you paid for them and they should have to pay for new pictures if they want to sell house on their own
Benton Harbor, Michigan
Remove listing
Zillow sent me instructions on how to remove the listing and i followed the instructions and once i was logged in the option they told me to click on wasnt available. So its still listed even though its sold.
User's recommendation: Think first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boynton Beach, Florida
Need to know about an agent hub of zillow
I would like to register with Zillow Agent Hub; I need help.
Mohammed Miah
prirealtor1@***.com
561-251-****
Preferred solution: I am an agent working with Partnership Realty Inc. I would like join and register with Zillow Agent Hub.
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You got scammed. That person was never with Zillow.
Agree. Zillow also doesn’t get involved in any rental or purchase.
They are a listing site for available property and real estate agents. They get their money through those that wish to advertise.