Contact Zillow Customer Service
Zillow Phone Numbers and Emails
Toll-Free Number:
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(888) 466-3501for Zillow Premier Agents
Customer Service:
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(206) 470-7000
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(877) 313-8601
Zillow Emails:
Zillow Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zillow Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zillow is (206) 470-7000. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Zillow may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zillow Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zillow is (206) 470-7000. 63% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Zillow may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call Zillow mainly because of request for information, account and website/ application.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Zillow is listingsupport@zillow.com. 91% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Zillow Customer Service?
Most Popular Number:
| Total calls: 2 454 | Issues resolved: 20 | Last call: Feb 12, 2026 |
Contact Information
Zillow Website:
Zillow Help Center:
Corporate Office Address:
Zillow Customer Service Reviews
Sonnygreene4444@***.com i. Called and I called and I called someone could not get a representative.
All I want me to do is go on a website. I don't do website. I like to talk to somebody in person.
Show, I will just get a different volunteer. That's all?
When people falsely flag your listing you have to wait days for email back and forth. The customer service line is for premiere members only.
Ignored. Unknown person listed at my address-serious!
Person has used my phone number as his. Hes a crook
How Good is Zillow's Customer Service?
Summary of Zillow Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zillow?
Request for Information Question:
- “Questions about the website”
- “Need help with account”
- “Identity verification”
Account Question:
- “Put the wrong account number”
- “Trying to get back in acct and reset it to agent”
- “No luck signing in to account”
Website/ Application Question:
- “Submitted an application paid the Zillow fee of $35 but my Social Security information wasn’t updated so it can’t be verified and it’s not letting me customer support needs to update my information Otherwise, I cannot submit my application afte”
- “I am trying to complete my application on Zillow and it is not adding my credit screening”
- “Website not working correctly”
Payments and Charges Question:
- “Unauthorized charges”
- “Fraud”
- “Credit report”
Product/ Service Question:
- “Listing problem with site”
- “Can not access to read the applicant’s application”
- “Tech support”
Return/ Replace Question:
- “Listing not showing correctly”
- “Change old email address to new”
- “Change in email address”
Activation/ Cancellation Question:
- “Want to deactivate my account”
- “Open house was cancelled in MLS and did not update Zillow”
- “Cancel my pillow account”
Shipping and Delivery Question:
- “104 Plymouth Rd. is in the wrong location in maps on our ad for showing our house”
- “I have a home listed and it’s 104 Plymouth Rd. and then maps it’s in the wrong location”
- “All my pictures are gone, can you get them back?”
Staff Question:
- “Trying to reach Elizabeth R, rental manager, it's urgent. This is Carla Daniel”
- “Discrimination on registered service dog”
- “Need customer service”
Refund Question:
- “Refund”
- “Refund For services did not receive”
- “Refund on application”
Cards Question:
- “To get gift card no”
- “Want to publish with premium but page will not allow credit card info”
- “Credit card fraud”
Employment Question:
- “My call is because I received a job offer and I want to know if it's true”
- “1099-K Wrong Amounts”
- “Apply for a job”
Other Question:
- “Regarding my listing”
- “Can’t upload photos”
- “I got a message”
Compare Zillow Customer Service To
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