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Contact Zillow Customer Service

Zillow Phone Numbers and Emails

Toll-Free Number:

  • (888) 466-3501
    for Zillow Premier Agents
Call customer service
Send Message

Customer Service:

  • (206) 470-7000
  • (877) 313-8601

Zillow Emails:

Customer Service
App Support, Zillow Application
Legal
DMCA Inquiries, Privacy Inquiries
Media
Press Inquiries
Is this your business?

Zillow Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Zillow Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email

  • The best phone number to call Zillow is 2064707000. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 20% of customers reported contacting a real person successfully.

  • The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Zillow may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.

View full overview ›

How to Contact Zillow Customer Service?

Most Popular Number:

(888) 466-3501
for Zillow Premier Agents
Total calls: 2 397 Issues resolved: 20 Last call: Dec 6, 2025

You can reach Zillow's customer service team at 1-206-470-7000 during their operating hours Monday through Friday from 9 AM to 5 PM ET. Alternatively, you can also contact Zillow’s customer care at 1-888-466-3501. Partner Support operates from Monday to Friday, from 5am to 5pm PT, and Saturday and Sunday, from 6:30am to 5pm PT. Utilizing these phone numbers allows you to connect with Zillow's dedicated customer service and Partner Support teams, who are ready to assist you with any inquiries, concerns, or technical support needs you may have.

Zillow does not offer customer support through live chat. To contact Zillow customer service, visit their website's Help Center and submit a request form. Provide your name, email address, subject, description of the issue, and issue type. You can also include your property address if applicable. After submitting the form, you will receive a response from Zillow's customer service team. While live chat is not available, the request form is an alternative method to communicate with Zillow and receive assistance.

Zillow's customer service is available during specific hours of the day. For general customer service inquiries, you can call 1-206-470-7000, which is available from Monday to Friday between 9 AM and 5 PM ET. You can also reach out to their other support line at 1-888-466-3501, which is open Monday to Friday from 5 AM to 5 PM PT, and on Saturdays and Sundays from 6:30 AM to 5 PM PT. By contacting these numbers during their respective operating hours, you can get in touch with Zillow's customer service team for assistance.

PissedConsumer Club

Contact Information

Zillow Website:

Zillow Help Center:

Corporate Office Address:

Zillow Inc.
1301 Second Avenue, Floor 31
Seattle, Washington 98101
United States

Zillow Customer Service Reviews

1.3 / 5
Bad
See all 1.2K reviews
Larri Smu
Shame show you run out of money. All advertisements you do come to find out. You aint got good.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Sonnygreene4444@***.com i. Called and I called and I called someone could not get a representative.

All I want me to do is go on a website. I don't do website. I like to talk to somebody in person.

Show, I will just get a different volunteer. That's all?

Cosimo Rad
Great platform but no customer support
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5.0

When people falsely flag your listing you have to wait days for email back and forth. The customer service line is for premiere members only.

Marlies Lno
Unresponsive
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2.0

Ignored. Unknown person listed at my address-serious!

Person has used my phone number as his. Hes a crook

Treasure Trq
Thanks for nothing.
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1.0

Someone put my house on Zello for sale. And that's not for sale.
I want to find out how to get it off of there. And why it was put on and who put it on, I own the house outright, my taxes are all caught up, and I want to know who put it up for sale on Zillow,23 Nelson Ave Me Fl

How Good is Zillow's Customer Service?

Barbara R Jdg
Barbara R Jdg
Feels Disappointed | Sep 21, 2025

I did receive a message from Pissed Consumer about “The owner and property manager more than likely advertised on other sites besides Zillow.THEY are the problem. Zillow has no control over an owner not responding.” The truth is Zillow let certain managers & owners advertise any home or apartment on their website and when it comes down to it consumers are getting the run around when they want to view an apartment. So Zillow doesn’t really care. I don’t know if Zillow has a Customer Service complaint number where that person can call and express their frustrations about any problems they’re having so it can be resolved. So no offense to Zillow or Pissed Consumer. That’s just my opinion. Thank you for your time.

Read full quote
Gail S Otf
Gail S Otf
Feels Disappointed | Aug 16, 2025

Never able to speak with human being! Voice Mails, Automated Chat Experts, etc.

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Ashly Pyk
Ashly Pyk
Feels Disappointed | Jul 29, 2025

They have my home at 1996 Shannons Cove Miramar Beach FL devaluated $400,000+ and having been sold in March of 2024. We have owned the property since October of 2015.. I checked with Walton County Tax Assessor and we are still
Iisted as the owners. No indication of “Sold” in 03/24.
The $400,000 one day drop and the sale is SO incorrect!

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Trudi D Otu
Trudi D Otu
Feels Satisfied | Oct 30, 2024

I do not know

Read full quote
Peter J Thc
Peter J Thc
Feels Disappointed | Oct 08, 2024

Not good I reach out to zillion many times got no response from them

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Teo Pek
Teo Pek
Feels Disappointed | Oct 07, 2024

A girl named Sarah ? Council. Bluffs, Ia, text me on messenger for a house, we couldn't get my cash app to work so she had me go buy Apple gift cards, I did everything she ask 500,200,300 ,250 she refuses to give me the keys , and won't give me the money she has 1,250.00 of ours and won't send it to us, she won't give us the address to the shop.

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Summary of Zillow Customer Service Calls

6.8K TOTAL
CALLS
01:11 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zillow?

Request for Information Question:

  • “Request for correction of price history”
  • “I need to know who the landlord is of a home”
  • “Checking on a property that might be a scam!”

Account Question:

  • “Locked out of account”
  • “Account”
  • “We wanna convert my rental account to Zillow premier account. I am an agent.”

Website/ Application Question:

  • “I believe I am trying to be scammed right now with somebody that has a property listed by Zillow please another phone with me right now trying to give me to send her $70 application fee and I have done nothing but talk with her via text message she c”
  • “Renter Can not find my rental property application. I paid 35 dollars”
  • “Having trouble with web site”

Payments and Charges Question:

  • “Pictures of my house that I paid for that I would like taken off after I sold it”
  • “Having problems submitting the credit report information area it said it’s a system error”
  • “I paid for the Zillow application on its not letting me submit it…..I paid for another Zillow application and its still not letting me submit it”

Product/ Service Question:

  • “Tech support”
  • “Unable to access my listibg”
  • “It says the screening reports cant be pulled up that there is an error”

Return/ Replace Question:

  • “Price history is incorrect”
  • “Change the square feet my home”
  • “I’m trying to add and change photographs on my home since I’ve done some substantial remodeling since that listing. I’ve tried it on my MacBook Air. I’ve tried it on my iPhone on the app on none of those places. Can I find a button that enabl”

Activation/ Cancellation Question:

  • “Want to deactivate my account”
  • “Open house was cancelled in MLS and did not update Zillow”
  • “Cancel my pillow account”

Shipping and Delivery Question:

  • “104 Plymouth Rd. is in the wrong location in maps on our ad for showing our house”
  • “I have a home listed and it’s 104 Plymouth Rd. and then maps it’s in the wrong location”
  • “All my pictures are gone, can you get them back?”

Staff Question:

  • “Trying to reach Elizabeth R, rental manager, it's urgent. This is Carla Daniel”
  • “Discrimination on registered service dog”
  • “Need customer service”

Refund Question:

  • “Refund”
  • “Refund For services did not receive”
  • “Refund on application”

Cards Question:

  • “To get gift card no”
  • “Want to publish with premium but page will not allow credit card info”
  • “Credit card fraud”

Employment Question:

  • “My call is because I received a job offer and I want to know if it's true”
  • “1099-K Wrong Amounts”
  • “Apply for a job”

Other Question:

  • “Rental listing”
  • “Trouble signing in”
  • “Remove listing”

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