Contact Zillow Customer Service
Zillow Phone Numbers and Emails
Toll-Free Number:
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(888) 466-3501for Zillow Premier Agents
Customer Service:
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(206) 470-7000
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(877) 313-8601
Zillow Emails:
How to Contact Zillow Customer Service?
Most Popular Number:
| Total calls: 1 950 | Issues resolved: 14 | Last call: Jan 24, 2025 |
Zillow Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zillow Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zillow is 2064707000. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Zillow may ask you for the following information to identify you as a customer: first and last name, email or nothing.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Zillow Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Zillow is 2064707000. 68% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 21% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Zillow may ask you for the following information to identify you as a customer: first and last name, email or nothing.
People call Zillow mainly because of request for information, account and website/ application.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Zillow is listingsupport@zillow.com. 95% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Zillow Website:
Zillow Help Center:
Corporate Office Address:
Zillow Customer Service Reviews
I am having an issue with my listing, so I reached out to Zillow and had to leave a detailed message. Nobody returned my call to help me.
No one answered the chat call, I am
Dissatisfied that you have this service that should be more user friendly and reduce time but yet still my issue was not addressed
I need some assistant because I have a property for rent with Zillow but there is no one to help you with the process.
How Good is Zillow's Customer Service?
Summary of Zillow Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Zillow?
Request for Information Question:
- “I'm calling about a house at 3614 jackson street in shreveport louisiana 71107”
- “Question about a review”
- “How to edit”
Account Question:
- “Sign up for rental application help”
- “Can't access my account”
- “Disabled account”
Website/ Application Question:
- “Application”
- “Application help for rental”
- “I want to list my rental property on Zillow website.”
Payments and Charges Question:
- “Rent payment”
- “Payment application fee”
- “Fraud”
Product/ Service Question:
- “Error in your data”
- “Access”
- “Tech support”
Return/ Replace Question:
- “Correction on your data base”
- “Incorrect information on listing”
- “Incorrect address showing up in zillow”
Activation/ Cancellation Question:
- “Cancel open house”
- “Have problem for creating a renewal of lease agreement”
- “I want to cancel an incorrectly sent money transfer”
Staff Question:
- “Trying to reach Elizabeth R, rental manager, it's urgent. This is Carla Daniel”
- “Discrimination on registered service dog”
- “Need customer service”
Shipping and Delivery Question:
- “Not received service I paid for”
- “Where is my payment”
- “I got a new phone and I can’t get the app to work”
Refund Question:
- “Refund For services did not receive”
- “Refund”
- “Refund on application”
Cards Question:
- “To get gift card no”
- “Want to publish with premium but page will not allow credit card info”
- “Credit card fraud”
Employment Question:
- “Job”
- “You aren't doing your job”
Other Question:
- “Owner of Walmarts & Zillow,Hud housing authority etc”
- “Vulgar messages”
- “Do you all take Zillow reslty”
Compare Zillow Customer Service To
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