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Cosimo Rad
map-marker San Francisco, California

Great platform but no customer support

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When people falsely flag your listing you have to wait days for email back and forth. The customer service line is for premiere members only.

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Evan K Dby

Rent not being deposited

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No answer or resolution when using the 866 phone number. One would hope to have a conversation instead of trying to resolve issues through email.

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Loss:
$16000
Pros:
  • Auto deposit
Cons:
  • Lack of communication

Preferred solution: My rent checks

User's recommendation: Different numbers

Shanae Qbt

Listing time wrong

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I Cant get anyone from Zillow on the phone. I need answers to a question that isnt on their website question and answer area. All I need is to talk to someone live on the phone to get an issue resolved .Terrible service!!!

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Loss:
$200000
Cons:
  • Have terrible service

Preferred solution: A live person on the phone

User's recommendation: No,dont

Gail S Otf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Remove my name from prospective lists to Realtors

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Updated by user Aug 16, 2025

Never able to speak with human being! Voice Mails, Automated Chat Experts, etc.

Original review Aug 15, 2025

My name and personal info are being provided to realtors as a prospect for buying, selling property, etc. The information being given is not true!

I am in no way a prospect.

I'm getting calls from realtors, which is a waste of their time and mine. I want my name removed ASAP!

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Loss:
$20

Preferred solution: Removal of my name from prospective lists and an apology.

Resolved
Steve A Odn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Trying to find out about my sister's rent for 3:14 Dare d a i r apartments in Harrison Ohio I need the phone number to call to get things resolved

My sister has been in the hospital since the last day of June and in the ICU, and I need to get a hold of the management for the apartment complex so I can talk to them about her rent. Thank you.

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Preferred solution: Price reduction

Bonnie D Dcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Negative

You people who run this business, what a *** show. You allow scammers on your site, and you take people's money.

I moved here to Ohio and have nothing but scammers. I paid $35 for WHAT? For you to scam me also. I had better hear back from you, or further action may be needed.

Thank you. bonniedegoosh@***.com

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Loss:
$35
Cons:
  • Scammers

Preferred solution: Full refund

Liduvina Z

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to verify a house rental on 355 William street Somerville NJ is legit

I want to verify the listing at 355 William St, Somerville, NJ, is legit because I went by to look at the listing, and the house photos were completely different from the house on Zillow. How can I confirm?

Please reply. Thank you.

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Preferred solution: Status on rental I want to know if it’s legit

Treva C Ymf

Did a application with them

I did an application with Zillow for an apartment on Verity in Middletown, Ohio. I have an apartment now, so I have been trying to get in touch with Zillow about my $35 application fee. I'm no longer interested in the apartment because I applied and got approved by another apartment.

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Loss:
$35

Preferred solution: Full refund

Marlies Lno

Unresponsive

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Ignored. Unknown person listed at my address-serious!

Person has used my phone number as his. Hes a crook

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Judson Oaq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Application and personal info is gone

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If they don't like your reason, they won't answer the call they will just keep repeating the same words over and over and over. There is no option except for one, and if that is not what you need help with it will not help you.

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User's recommendation: Don’t use Zillow

Treasure Trq

Thanks for nothing.

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Someone put my house on Zello for sale. And that's not for sale.

I want to find out how to get it off of there. And why it was put on and who put it on, I own the house outright, my taxes are all caught up, and I want to know who put it up for sale on Zillow,23 Nelson Ave Me Fl

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Keith S Cei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Valve of my house versus other houses in the area like mine or less

The value of my home on Zillow is not equal to the value of the same homes or less in my area, and the street that I live on is better. Please reply.

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Karalinda A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to reset password

I really would like to speak to a human. Could you please call me at 916-896-****

I would like to put my listing up and also check to see if my existing listing is still in your archive

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User's recommendation: To at least speak to a live representative

Ashly Pyk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Listing issue

Updated by user Jul 29, 2025

They have my home at 1996 Shannons Cove Miramar Beach FL devaluated $400,000+ and having been sold in March of 2024. We have owned the property since October of 2015..

I checked with Walton County Tax Assessor and we are stillIisted as the owners. No indication of “Sold” in 03/24.The $400,000 one day drop and the sale is SO incorrect!

Original review Jul 28, 2025

Price drop 400,000 dollars in one day., Also listed as sold. Called the Walton county taxasseor andno changes reported.

Sill in our name valuation is over $800,000.

Need to

fix, getting calls many day yo buy at the half price on the property. Cant seem to get it fixed

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User's recommendation: Hard to get property correction

Karen R Wxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

You have my property listed and I did not authorize it

You listed my property without my authorization, and people are calling me to buy it. I don't need you to take my property off the website. The address is 4704 Connie Ave., Lehigh Acres, Florida.

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