Zillow
Reviews and Complaints
Rome, New York
I’m having trouble with my application
I feel as though Ive been robbed by this company. I keep paying the fees and they dont even respond.
- Whole set up seems like a scam customer service is nonexistent
Preferred solution: Deliver product or service ordered
User's recommendation: Leave
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pasadena, California
Can not access to read the applicant’s application
- - Rental listing on Zillow; customer for over 10 years.
- - Since yesterday I can't access the applications; it says this email can't access them.
I have a property put on Zillow for rent, and I have been a customer with Zillow for more than 10 years. Starting from yesterday, I cannot access the applications.
It keeps saying this email cannot access them. I don't know what happened?
Preferred solution: Fixing problem
Roswell, Georgia
It won’t let me change me listings
- - Unable to change listing; the manage button has no option.
- - Tried for two weeks to change listing price for 329 Ragan Ave, Henderson, KY.
It still will not let me change my listing. it doesnt it give me an option when I go to the manage button in the right hand corner.
I have been trying to change my listing price for the last two weeks.
For my property at 329. Ragan Ave in Henderson, Kentucky.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jacksonville, Florida
Listing not showing correctly
The issue was regarding my land posting and they did not list it correctly and status shows off the market which is upsetting and we are trying to fix the issue and hoping to solve it soon
The current issue was not resolved, and we have to fix it correctly, and I would like to post it on Zillow so I can sell my land.
Preferred solution: Apology
Charlotte, North Carolina
Improper information on websites
The apartment were over 300 dollars more than on website.
Drove for 45 minutes wasted gas just to get there and find out that they werent in my budget. Im fuming.
User's recommendation: Zillow does not carry current pricing on their website. You better call before you drive and waste gas.
Venice, Florida
Cannot edit or claim my home
- - Cannot access account; house already claimed; user wants override to add photos.
- - Property on market all day without photos; call 716-560-****.
I cannot get in to my house I just listed to put photos in. It says the house is already claimed.
It must not be recognizing my email or password. I need to override it to be able to add photos and monitor.
ASAP. Its been on the market all day without photos.
Please call 716-560-****
11446 Fort Lauderdale Pl
Venice Florida
34293
Los Angeles, California
Bad calling service I need customer support now and it’s giving the run around
- - Submitted an application and paid $35 Zillow fee.
- - Social Security information isn't updated and can't be verified, so customer support must update it.
Submitted an application, paid the Zillow fee of $35, but my Social Security information wasn't updated, so it can't be verified and it's not letting me. Customer support needs to update my information. Otherwise, I cannot submit my application.
Preferred solution: Update my information for my credit check the system had a glitch in it and didn’t let me submit my social to clear the application for the property on Soto in Los Angeles. I’ve already paid the $35 credit check
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rosemead, California
ABSOLUTELY HORRIBLE. ALMOST NO CUSTOMER SUPPORT WHEN YOU NEED IT.
I'VE WASTED TO MUCH TIME TRYING TO GET HELP WITH MY LISTING THAT CURRENTLY ISN'T LIVE. NO RESPONSES!
- Market reach
- Worst customer service for property owners no support
Preferred solution: ACTUAL TECHNICAL ASSISTANCE WITH MY ISSUE
User's recommendation: DO NOT USE THIS SERVICE. THEY OVERCHARGE, DO NOT CARE ABOUT THEIR PROPERTY OWNERS AND MAKE IT IMPOSSIBLE TO GET ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo help no person cha5ged me 5$
Waiting on a support call osyed 5$ then ssy i signed on for 45$ something and dont want tha5 and no money yo psy so take it off
User's recommendation: Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer- - I need human, verbal support from Zillow.
- - I cannot review renter credit or info.
- - I want control over showings.
Please communicate with me verbally.
I do not understand why I can no longer communicate directly with potential renters. I prefer to use my own lease and set up my own appointments.
I am now unable to review any credit or other information which interested people submit. I set prefer to set up as all appointments not be told when I am to show my property as the last Zillow communication stated. It was requested on the 11th and required I respond within 24 hours; however, it was sent to me on the 13th??? Why do you refer pet owners and smokers when I clearly state I do not allow these things?
I abide by all NM Statutes.
Are you charging listings now?Hiw do I communicate with a human from Zillow on the phone or text? I will recommend Zillow again once I understand the apparent changes or misunderstandings. My phone number is 505 908 ****. Thank you.
Also how do I change a listing where you put the property was 87123 when in fact it is 87122?
Help please via a human. Your listed phone numbers are not accurate.post
User's recommendation: Post a valid phone number. Explain the difference between free postings and paid postings. Let us have direct contact with potential renters without going back and forth through your agents.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGot scammed
- - Paid a $70 application fee.
- - There was an approval for a home sold two years ago.
- - The listing wasn't for rent; a scam.
Applied for a house for rent paid $70 application fee. Got an approval email from Zillow come to find out that particular house has been sold two years ago was not for rent and some scammer. Got my money and Zillow still hasnt contacted me about the situation, so yeah, pretty sure that I will not recommend Zillow and that it must be easy just to pick a house and make a fraudulent email with all of Zillow criteria and I mean down to unsubscribe if you would like and it also allowed me to download the app and it would take me to my new lease and yeah, it was all a scam but yet Zillow will not return my emails and there isnt a phone number to call to find out the situation
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Verified ReviewerLive agent
I have not been able to fill application out when I get to verification it always give me a error! I have called left message no callback or email. I’m stop it with my bank
Can't get through to a live agent. Zillow has taken my funds twice. I haven't been able to apply to any renters.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo luck signing in to account
Frustratingly bad. There is absolutely no way to reach a live person.
I was not able to speak to or chat with anyone. PC.com and Zillow are both lousy for customer service.
Now Im doubly pissed. What a joke.
User's recommendation: Don’t waste your time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Credit report
Can someone please give me a call back I filled out and application on line and I was told I have no credit history
Preferred solution: A call back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelete outdated agent profile
I have been trying to delete my outdated agent profile for 4 years. I cannot get any help from your company.
I still receive calls and emails every week.
This is bordering on harassment at this point. Please help.
Preferred solution: Help deleting an oldmprofile
User's recommendation: Worthless customer service
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