Talmys W

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Verified Reviewer

Account

Pissed consumer! Added payment to my account and another email for my landlord and it locked my account! Im not able to access account to have my lease signed! This is very frustrating! And I cant speak to someone unless Im a premier client and I am a licensed agent thinking this site would be good. The visibility is good for customers but the customer service and getting back to the customer is HORRIBLE!
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Pros:
  • Visibility
Cons:
  • Customer service

Preferred solution: Fix the problem and allow me to get back to my business!

User's recommendation: Tread with caution

Lynn L Umh

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Verified Reviewer

Could not get any help, besides Zillow collect all information without sharing with homeowners

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Got some applications with name, email and phone number only. How could I lease my property with them without more info, such as driver license, SSN? Some phone numbers are not correct one. You have collected all info without sharing them with homeowners.
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Cons:
  • Zillow collect datas and not sharing with homeowners

Preferred solution: Deliver product or service ordered

Laurie A Pfr

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Verified Reviewer

Website is awful. Cant update. Cant communicate with anyone. No response

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Cant update my listing. Glad I can vent here since there is no other way to communicate!!! They have no phone number that works
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chicago, Illinois

Help with my listing. 574 261****.

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I need to request a one time payment from my renters. When I do that it says there is a 300.00 limit. I need to request 1300.00. Please please please help. I have been trying to talk to someone for a week. The rent from them is now past due. Thank u
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Joanne A Rro

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Verified Reviewer

2913 Oakcrest Drive Norton, OH 44203

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I listed my home on Sunday, Sept 17th at 6pm EST. It is now Weds. Sept 20th at 9:30pm EST and the message I keep seeing on your site is that is still under review. I need to know the status of my listing
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Preferred solution: An answer to why my listing is not available

Maribel A Xys

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Verified Reviewer
| map-marker Lake Worth, Florida

I want the apartment in North Tonawanda on 87 7th I don't what code u want

Updated by user Oct 29, 2023

I pay 35 dollars for notting

Original review Oct 14, 2023
I would love this apartment but in in Florida working I will be back October the 30 I have 3 month of rent the security the month for November and December and I would like to move in on November 1. My name is Maribel Alverio i've been asked to go see it, but I'm not in town. can one of my daughters go for me I would appreciate it. Please call me at 716-936-**** or email me at Alverio129icloud.com
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David A Kgo

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Verified Reviewer

I am trying to find out why my location of my rental cabin in your pens is different than the actual location. It needs to be changed, need to find somebody to change it

Need somebody to change the location of the pen of my address on my rental property. It is wrong in your maps. Need somebody to help
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Preferred solution: The address in your maps is wrong how to get changed

Anonymous
map-marker Downey, California

Cancel further rental listings notifications

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No complaints, I found a place. I dont need to receive further listing notifications. I appreciate your help. Zillow was helpful, thanks.
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User's recommendation: Zillow works.

Olivia B Men

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Verified Reviewer

Listing is inaccurate

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The for sale by owner listing program is not allowing access to map for corrections. The home is pinned on the wrong location.
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Pros:
  • Great online presence
Cons:
  • No chat or customer service that you can talk to

Preferred solution: Deliver product or service ordered

User's recommendation: Double and triple check the for sale by owner lisitng before saving. Certain things have no access and help for unusual problems is not available.

Tiffaney E

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Verified Reviewer

Fraud Alert

My name is Tiffaney Edwards I am the former owner of 7326 W Mineside Drive Magna Utah 84044 I was scammed out of this home and would like to talk to someone about the specifics. Thanks 385-323-**** Call me asap Leave a message or send a text message if I dont answer, thanks!
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Loss:
$400000
Pros:
  • This part is pro

Preferred solution: Everything I have lost in this whole ordeal. Anything spent getting to the bottom of this. I am homeless now with my son and 4 dogs. I have nothing I lost everything when thrown out. I want them fully prosecuted.

User's recommendation: Do not trust anyone these people are pure evil. Quantise Legal Solutions specifically Jay Stephenson, Wedgewood, Eddie Vargas, Freedom Mortgage, MV Realty please do not let them take your home as well.

Kevin M Cnl

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Verified Reviewer

App issues

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Could not get all the information entered for necessary verification and couldn't get a person on the phone to resolve this.
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Pros:
  • Big variety
Cons:
  • Too complicated

Preferred solution: Talk to someone. Not a machine a real person

User's recommendation: Don't use this site for a verification

Al H Vtl

Failed to post my ad

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I filled out all the necessary information for House for sale by owner, but it never got posted. When I tried to call your office, there was no help at all.
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Loss:
$1
Pros:
  • Idk
Cons:
  • Not designed for the average consumer

Preferred solution: Get my house postec

User's recommendation: Have someone to talk to consumers

Mujahid H Fqv

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Verified Reviewer

Bad Customer service

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Updated by user Sep 20, 2023

Problem is not resolved. On Zillow.com site shows my property.

Thank you. It’s nice. But on the history it shows I owe $96,000.00 on my mortgage. It’s not true.

I have no loan on my property. It’s free & clear. I asked Zillow to change it to zero. But Zillow refused to do that.

I don’t know why.

Please change it to a correct information to zero loan. Please

Original review Sep 12, 2023
I can not get any one in person to help me regarding wrong information printed about my property on Zillow.com listing.
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Pros:
  • Good advertising source
Cons:
  • No one reply

Preferred solution: Please correct information on your site regarding my property at 15405 Amargosa Road, Victorville, CA 92394. It shows that I owe 96,000 dollars on my property. It’s not true. I paid off my property over a month ago. Call Logix.com at (800) 328-5328.

User's recommendation: Nonr

Anonymous
map-marker Atlanta, Georgia

My add

I can not see the application that was sent by applicant. Can you send it to my gmail . (trans 0428@***.com)
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Aaron U Zaa

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Verified Reviewer

Non existent customer service, grossly negligent Zestimate

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I listed my property on MLS and the Zestimate was accurate. I relisted as FSBO using Zillows preferred service except this time the Zestimate is $140,000 dollars lower.

It makes me look like an unreasonable seller. I tried through numerous avenues to notify their customer service and get some sort of remedy I sent them screen shots of EVERY other listing websites' estimate of my listing to show them how unreasonably low their Zestimate is.

After many different attempts to seek remedy Zillow essentially told me to go pound sand. Zillow appears to be a MLS flunky, if you are a buyer or a seller who chooses not to use the MLS Zillow will NOT be on your side.

I am now awaiting an offer citing Zillows Zestimate so I can sue them for damages.

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Pros:
  • Free website
Cons:
  • Impotent customer service

Preferred solution: Repair of the Zestimate for my listing

User's recommendation: If you are considering using Zillow for anything just know they will not support you unless you are paying into the MLS somehow.

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